You can try another power adapter if you have one on hand. Instant Fax ATA’s use a 5-volt/0.3 amp power adapter. Otherwise, the device may require an RMA.
This means there is no a two-way communication between the Instant Fax ATA and Nex Gen Telecom Fax Server
One of the most common issues with Fax deliver-ability has to do with forwarding. Forwarding a DID to a temporary number while waiting on a port ‘might’ work, but because of the sensitivity of Fax codecs forwarding usually causes problems. If at all possible have the customer use the temporary number for inbound faxes or wait until the Port has completed.
There are several possibilities for delays, which can be best avoided by using plain black and white faxes without dark areas or images. The fax machine must convert the scanned pages as a Fax signal and send them over the Fax Tone at a fairly slow data rate compared to today’s standards. Faxes with images or a lot of dark colors will take a longer time to send because more data needs to be transmitted. Long faxes will add to delays because more data needs to be transmitted.
Other possibilities have to do with failures on the recipient fax machine which may result in attempts from different carriers. If the recipient fax machine is busy the service will retry to send the fax.
Overall delays depend on file sizes and reach-ability, but most faxes should be delivered in just a few minutes.
14,400 baud rate, ECM Enabled, no Super G3.
Yes. Multiple Instant Fax ATA’s can be configured to use a single Caller ID. However, only one Instant Fax ATA can receive inbound Faxes in this scenario. Follow the steps below to get set up.
No. Instant Fax ATAs require that the number is on the Nex Gen Telecom Platform. If you are using BYOT, we recommend porting in the specific fax number for use with any fax services.
The IP address is subject to change, port forwarding is typically NOT necessary but can be depending on the Firewall and local network policies.
No. The units do require a power supply.
4.3″ wide, 2.9″ deep, x 1″ tall
Yes, but only for a limited time. Please include information about the ATA and the faxes in a Support ticket (Mac Address, To and From Numbers, Time frames).
Yes, for outbound faxing the Instant Fax Server will receive the fax and retry 7 times, with 45 seconds in between each attempt.
For inbound faxing, faxes are queued to the ATA, but the fax server will also retry 7 times, with 45 seconds in between each attempt.
Not at this time.
Yes, however, we will only do this if the number is in the process of being ported in or already in your inventory. You will need to submit a ticket to have this request fulfilled.
Yes, you will need to submit a ticket to have this request fulfilled.
Yes, you will need to locate the DHCP address assigned by our Network and then log in to the web UI. The web UI’s options are limited, but you can set a static IP here. The default credentials are admin/admin.
No. Inbound headers are set by the sending fax machine.